Lean Bench Wraps Successful First Year

Mark Hersberger, ESR Communications Manager

It’s been a busy first year for the UC San Diego Lean Bench, a team of Lean Six Sigma experts tasked with implementing process improvement efforts for Enterprise Systems Renewal (ESR) projects and other campuswide initiatives. 

On the ESR front, Lean Bench has engaged with the Space Management, Financial Information Systems, Kuali Research Administration and AP Next projects. It also helped out One Card, a non-ESR effort designed to consolidate the various campus IDs into a single, all-purpose card. In total, the Lean Bench mapped out over 195 processes and evaluated more than 75 processes.  

For a deep dive into process improvement in action, read how Lean Bench worked with the Kuali Research team to streamline and combine four processes into one to reduce lag time for the sponsored research grant proposal process. 

Ahren Crickard, a Lean Bench steering committee member, commented, “Our Lean Bench managers – Shawn Munro and Prachi Raheja – took a leap of faith and constructed a formidable scaffolding, setting a new standard for process improvement on campus.  

“The work of the Lean Bench Managers and the first cohort has laid the groundwork for implementing  ESR projects in ways that no institution has done before.  

“We are grateful for their persistence, tenacity and faith in the overall benefit that this pivotal work has on the campus community.” 

Prachi Raheja, a Lean Bench manager, observed that members’ work has staying power. “Lean Bench has successfully engaged LSS experts to make continuous improvement real at UC San Diego,” she said. “Lean Bench is an active commitment to improve and live the changed processes. Kudos to our Lean Bench members who live and breathe process improvement and our ESR subject matter experts who made us feel welcomed in their process worlds.”

If you’re an LSS green or black belt and think you’ve got what it takes to improve UC San Diego, consider joining Lean Bench’s 2019 cohort. Visit leanbench.ucsd.edu to find requirements and the application process. Applications are due today and supervisor endorsement is required, so act quickly! 

Contact leanbench@ucsd.edu with questions.

2018 Lean Bench

Steering Committee

Mojgan Amini, Director, Process Management and Continuous Improvement, IT Services

Ahren Crickard, Academic Strategic Initiatives, Office of the Executive Vice Chancellor for Academic Affairs

Will Ford, Director, Project Management Office, Health Systems Operations

Ashley Gambhir, Senior Director, Strategic Initiatives, Operational Strategic Initiatives

Ted Johnson, Associate Controller, Chief Procurement Officer, Business Financial Services

Managers

Prachi Raheja, Continuous Improvement Program Lead, Process Management & Continuous Improvement, IT Services

Shawn Munro, Senior Business Process Analyst, Administrative Process Excellence (APEX), Jacobs School of Engineering

Cohort #1

Marina Bogdanova, Project Policy Analyst 3, Housing Dining Hospitality 

Stasi Chase, Information Practices Coordinator, Policy & Records Administration 

Marisol Christinson, Business Systems Analyst, Electronic Research Administration Program 

Justin Clow, Business Systems Analyst, IT Services 

Jennifer Leich, Senior Contract and Officer, Office of Contract and Grants Administration 

Kenny Li, Business Technical Support Analyst 2, IT Services

Adriana Long, Operations & Strategic Manager, Academic Resource Center - VCHS Central Services 

Linda Luna, Strategic Sourcing Manager, BFS - IPPS 

Rosemarie Mirano-Del Mar, Senior Project Analyst, PMBI 

Michael Salas, General Manager/Admin Officer 4, Housing Dining Hospitality

Mark Hersberger is the manager of the UC San Diego IT Services Communications & Outreach team and Manager of Communications for the ESR program. Contact Mark at mhersberger@ucsd.edu or (858) 246-2619.