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About ESR

Reshaping UC San Diego

Reshaping UC San DiegoThe Enterprise Systems Renewal (ESR) program is an initiative that is transforming and streamlining core business and administrative processes. It is the largest technology improvement program ever undertaken at UC San Diego.

ESR addresses key goals identified in UC San Diego’s Strategic Plan, including creating an agile, sustainable and supportive infrastructure. This work is essential to ensuring that the campus business systems and infrastructure can adequately support our mission as one of the top 15 research universities in the world.

Optimizing Business Practices

Optimizing ProcessesInefficient business processes that were created to use outdated enterprise business systems created friction for system users. The age of the systems also made them difficult to scale to support our growing university. The ESR team has been working with campus subject matter experts to document and refine business processes, focusing on lean business principles and implement software solutions that support efficient campus workflow.

Delivering Smarter Systems

Delivering SystemsOur older systems were no longer adequate to support our core business functions. While we were  able to absorb the increases in student enrollment and research activities with adjustments to processes and hard work, the increases weren't sustainable without upgrading our business systems. Renewing our systems to more flexible, cloud-based solutions allows us to make adjustments more quickly to address the ever-changing needs of the university.

Program Scope and Structure

The ESR Program

ESR at the program level refers to the comprehensive, campus-wide approach to renewing multiple key systems and optimizing business practices. Personnel from multiple VC areas contribute to the structure, support and oversight of the program.

Program Areas Included in ESR

Business processes and systems that serve the following key areas are included:
  • Data & Analytics
  • Facilities Information Management
  • Faculty Information Systems
  • Financial Information System
  • Human Resources & Payroll
  • Research Administration System
  • Student Information System
  • Supporting Technology & Infrastructure


Each key area includes projects that are focused on individual systems or needs. Learn more about ESR projects.

Program Sponsors

Vince Kellen
Chief Information Officer

Pierre Ouillet
Vice Chancellor
Chief Financial Officer


Program Governance

Program leadership and oversight is provided by the Enterprise Information Services Committee (EISC) to ensure enterprise-wide alignment of business and administrative systems with the mission of UC San Diego.

Program Governance provides leadership support to the overall program and ensures decisions are made in accordance with Guiding Principles.

Governance members make certain the program is operating within stated constraints (budget, schedule, scope, etc.), monitoring risks and associated mitigation efforts. 

Governance Members Role
Pierre Ouillet (Co-Chair) Vice Chancellor, Chief Financial Officer
Kevin Chou (Co-Chair) Executive Director, IT Services
Faith Hawkins  Assistant Vice Chancellor, Research
Daric Brummett Executive Director, Advancement
Pearl Trinidad Human Resources, Campus
Janet Kamerman Chief Human Relations Officer, Health
Cheryl Ross Assistant Vice Chancellor, Controller
Hemlata Jhaveri Executive Director, Housing Dining Hospitality
Alysson Satterlund Vice Chancellor, Student Affairs & Campus Life
Patrick Callaghan Assistant Vice Chancellor,
Scripps Institution of Oceanography
Rina Davison Assistant Vice Chancellor, Health Sciences Administration
Robert Continetti Senior Associate Vice Chancellor, Academic Affairs
Jacob Guss Controller, Resource Management & Planning
Marie Carter-Dubois Associate Vice Chancellor, Academic Resource Administration
Jim Rawlins Associate Vice Chancellor, Enrollment Management
Lori Donaldson Chief Financial Officer, Health
Mercedes Munoz Associate Vice Chancellor, Campus Budget Office
Josh Glandorf Chief Information Officer, Health Information Systems
Eric Mah Assistant Dean, Clinical and Translational Research
Guests Role
Ted Johnson
Chief Procurement Officer 
Shannon Milligan
Director, Student Affairs Assessment, Evaluation and Organizational Development​

Commitment to Collaboration

ESR’s impact is transformative, but the approach is collaborative. Rather than hiring consultants, UC San Diego talent from across campus are directly involved. Think “expert sourcing,” not outsourcing.

Business needs drive the program.

Prospective software vendors will pilot their solutions using real UC San Diego processes and data to demonstrate their commitment to our collective success. Users of the current systems will influence new solution configuration and implementation.

Change Involves Everyone

ESR is transforming the way the university conducts business, so it makes sense that the people of UC San Diego power ESR’s projects. It also makes sense that we’ve made Organizational Change Management (OCM) an integral part of the program.

OCM effectively introduces, manages and reinforces the changes brought about by the ESR program and projects. The OCM approach supports individuals through the change process, which carries forward to our collective success.

Learn about ESR's organizational change management methodology.

Read an article about how ESR is guiding people through change.