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The Client Relationship Management (CRM) Project is live as of January 13, 2020. 

Via support.ucsd.edu, users may now browse knowledge base articles or request services or help in the following categories: Budget & Finance; Information Technology; Payroll, Academic Personnel & HR; Research; Student Support. 

The Client Relationship Management Project was designed to deliver best-in-class customer service to our campus and affiliates. The primary outcome was to transition support  provided by ASK and other platforms into a new, centralized UC San Diego Services & Support Portal. 

The CRM project:

  • Provided one place for faculty, staff, and students to access support and service fulfillment for all IT and business services needs
  • Facilitated transferring and escalating service and support requests between campus departments
  • Supported enhanced customer service and support as ESR systems come online
  • Enabled us to dedicate resources to one technical solution, allowing for optimization of existing technology and the ability to fully leverage the potential of emerging technology