Skip to main content

ESR Behind the Scenes

Preparing for the Unexpected: Major Incident Management Process Announced

Posted: 3/16/2021

The ESR program, in collaboration with IT Services, has improved how we serve the university during major incidents - unplanned interruptions or reductions in service quality, which have a significant impact on business and end users. Now available for use, the Major Incident Management process leverages the university’s...

Read the full post →

Category: Technology Infrastructure, ESR Behind the Scenes, News

Podcast: Kuali Research One-Year Review

Posted: 2/11/2021

The Kuali Research application was released to campus in January 2020. To mark the occasion, IT Services' The Current Podcast caught up with project Change Lead Nicole Joyce to check in on: users' change journey prioritizing configuration over customization the role of process improvement lessons learned and what comes...

Read the full post →

Category: ESR Behind the Scenes, Research Administration, News

Podcast: Lean Bench and Process Improvement at Work

Posted: 1/14/2021

Get to know UC San Diego’s team of process improvement experts. Lean Bench Managers Prachi Raheja and Shawn Munro recently joined IT Services' The Current podcast to discuss the program’s origins and purpose, and the contributions it has made to ESR. Prachi and Shawn appear starting at 1:47.  Prefer reading the...

Read the full post →

Category: News, ESR Behind the Scenes

Services & Support Portal Transforms Customer Experience

Posted: 10/13/2020

In early 2020 UC San Diego launched the Services & Support Portal, which serves as a centralized place for students, faculty, staff and community members to get help in the following categories: Budget & Finance; Information Technology; Payroll, Academic Personnel...

Read the full post →

Category: News, ESR Behind the Scenes

Shaping an Improved Student Experience

Posted: 9/9/2020

For UC San Diego students - whether undergraduate, graduate, professional or Extension - the Student Information System (SIS) is the most important behind-the-scenes software system in their academic lives. It's behind-the-scenes in the sense that students do not interact with it on a daily basis, but most important in the sense that the...

Read the full post →

Category: Student & Faculty, News, ESR Behind the Scenes

ESR Year Three: Progress Made & What Comes After Launch

Posted: 8/17/2020

It’s hard to believe that the July 1 release of the Financial Information System (FIS) marked the third year of our ESR journey. The launch of 17 new systems, to date, started with a vision and a PowerPoint deck.  I’d like to personally thank the hundreds of staff members who have contributed to the ESR projects as...

Read the full post →

Category: News, ESR Behind the Scenes

Process Mapping 101

Posted: 6/10/2020

Hi y’all! My name is Katie and I’m the Business Process Lead for the Student Information System (SIS) project. My day job is in the Division of Biological Sciences where I am a Technical Project Manager with a background in user experience design. As part of the Biology Computer Services business unit, I lead a great team of...

Read the full post →

Category: Student & Faculty, News, ESR Behind the Scenes

SIS Project to Provide Clear, User-Friendly Student Financial Experience

Posted: 6/9/2020

In March, as the COVID-19 pandemic necessitated the shift to remote classes, on-campus residents were given the option of voiding their housing contracts and receiving housing credits. Approximately 9,500 students took this option.For Student Financial Solutions (SFS), applying credits is a manual, student-by-student process. While we were...

Read the full post →

Category: News, Student & Faculty, ESR Behind the Scenes

Guiding People Through Change: A Look at OCM in ESR

Posted: 5/19/2020

A business-focused initiative, Enterprise Systems Renewal (ESR) introduces a lot of change to UC San Diego as projects reengineer how we do business. So, as complex processes are streamlined and systems are retired, replaced and/or upgraded, it can be all too easy to lose sight of the people we are asking to adopt universitywide change....

Read the full post →

Category: ESR Behind the Scenes

New Student System to Ensure Accuracy, Provide Improved User Experience

Posted: 5/8/2020

As University Registrar, I’m responsible for supporting the instructional mission of the university by providing core enrollment services to students, faculty, colleges and academic departments in the areas of academic records, class scheduling and registration. It’s a job I take seriously, but also...

Read the full post →

Category: Student & Faculty, ESR Behind the Scenes, News

Partnership, Communication Key During Time of Change

Posted: 2/18/2020

As we all know, UC San Diego has the distinction of being recognized as a top-tier academic institution. This has been remarkably achieved despite core business systems that have not kept pace with our organization’s growth and evolution. The time for this to change has come so that the legacy of UC San Diego’s global...

Read the full post →

Category: News, ESR Behind the Scenes

Lean Bench 2019 Recap

Posted: 2/13/2020

UC San Diego’s Lean Bench, a team of Lean Six Sigma experts, has completed another successful year of bringing process improvement to Enterprise Systems Renewal (ESR). The group recently met to recognize accomplishments of its 2019 cohort and welcome new members for 2020.   Over the past year, the...

Read the full post →

Category: News, ESR Behind the Scenes

ESR Continuity Planning Team Helps Users Navigate Change

Posted: 11/18/2019

Enterprise Systems Renewal (ESR) means change for UC San Diego. Big change – in terms of how we work, access data and connect systems.   The people helping individuals and departments work through change are Say-Ho Tan, Jessica Pohle and Angela Carpenter from the ESR Continuity Planning...

Read the full post →

Category: Technology Infrastructure, ESR Behind the Scenes

ESR Hosts Workshop for People Managers

Posted: 3/18/2019

In times of change, it makes sense for employees to look first to their management for information, support, and advice.  What happens, though, if a manager isn’t prepared to guide their staff through change related to a new program or...

Read the full post →

Category: ESR Behind the Scenes

Lean Bench Kicks Off Year 2

Posted: 2/15/2019

UC San Diego’s team of Lean Six Sigma (LSS) experts is back for another year of process improvement on Enterprise Systems Renewal (ESR) projects.   Lean Bench members work closely with subject matter experts to map out current state processes, analyze problems by measuring key data points, then identify opportunities...

Read the full post →

Category: ESR Behind the Scenes

About That Upgrade You're Requesting...

Posted: 1/15/2019

This is shaping up to be a big year for Enterprise Systems Renewal (ESR). Several systems will come online, others will continue the journey through vendor selection and configuration, while others are just now kicking off.   With ESR systems in mind, it’s worth considering how the...

Read the full post →

Category: ESR Behind the Scenes

Lean Bench Wraps Successful First Year

Posted: 12/20/2018

It’s been a busy first year for the UC San Diego Lean Bench, a team of Lean Six Sigma experts tasked with implementing process improvement efforts for Enterprise Systems Renewal (ESR) projects and other campuswide initiatives.  On the ESR front, Lean Bench has engaged with the Space...

Read the full post →

Category: ESR Behind the Scenes

Using Business Process Improvement to Better Support Our Research Enterprise

Posted: 12/20/2018

Last year UC San Diego received more than $1.2 billion in awarded research funding. This funding is supported by a trend of increasing applications submitted to our sponsors each year. During the first quarter of FY19, the number of proposals submitted by UC San Diego researchers increased by 38% over the same period from FY18! During the last...

Read the full post →

Category: Research Administration, ESR Behind the Scenes

Live Panel: Ask Your Data Questions

Posted: 12/13/2018

Online Data Panel Q&A Session Thursday, December 13, 2018 3:00 – 4:00 p.m. As the Enterprise Systems Renewal (ESR) program reviews and updates our major campus business systems (finance, student, HR, research, facilities, etc.), the way we access data will be changing. Visit esr.ucsd.edu/data to learn more about...

Read the full post →

Category: News, ESR Behind the Scenes

Data Use Inventory: We Need Your Information!

Posted: 11/29/2018

The Way You Get Data is Changing As the Enterprise Systems Renewal (ESR) program reviews and updates our major campus business systems (finance, student, HR, research, facilities, etc.), the way we access data is also changing. The wide variety of applications that rely on data that is currently accessed through tools like IFIS, the...

Read the full post →

Category: Data & Analytics, Technology Infrastructure, News, ESR Behind the Scenes

Expert Sourcing at Work - ESR by the Numbers

Posted: 9/20/2018

“Expert sourcing” – relying on UC San Diego talent – lies at the heart of our approach to Enterprise Systems Renewal. As the program works to reshape the way UC San Diego does business, our diverse set of contributors, project team members, subject matter experts (SMEs) and change champions is making an...

Read the full post →

Category: ESR Behind the Scenes

Digitizing Academic Reviews

Posted: 8/20/2018

Jenna Lucius and Cindy Palmer work on APNext Interfolio. UC San Diego is growing more rapidly than ever. No one would dispute that the campus is undergoing a radical and exciting transformation. In order to support the expected growth of student enrollment in the coming years, now more than ever, we have to work smarter and more...

Read the full post →

Category: ESR Behind the Scenes, Student & Faculty

Managing the People Side of Business Transformation

Posted: 7/20/2018

Imagine a project where staff from across campus are engaged from start to finish to address the technology, process, business and people needs. Imagine UC San Diego as a highly change-ablecommunity. That's our vision, and the Enterprise Systems Renewal program (ESR) is a good test for fulfilling this vision. ESR affects nearly...

Read the full post →

Category: ESR Behind the Scenes

Configuration vs. Customization… What’s the Difference?

Posted: 6/20/2018

If you know anything about Enterprise Systems Renewal (ESR), you know we’re changing business processes and replacing the collection of aging systems we use to run the university.The changes will be deeper still. They’ll go to the heart of how IT and the rest of the university work together. A key example is the difference...

Read the full post →

Category: ESR Behind the Scenes

Delivering Smarter Systems

Posted: 6/20/2018

Your favorite apps and software programs are probably simple and intuitive, yet powerful. They can communicate with each other and share data. Compare those with the applications you use at work. Not quite the same. Enterprise Systems Renewal (ESR) exists to fix that.    How We Got...

Read the full post →

Category: ESR Behind the Scenes

ESR DIY, Wanted: Experts to Borrow

Posted: 6/20/2018

In an effort as big as the Enterprise Systems Renewal program, and with so many moving parts, some work is hard the way astrophysics is hard. Some is hard the way digging a well is hard. ESR isn’t quite that extreme on either side, but to succeed we’re going to need very smart people to participate....

Read the full post →

Category: ESR Behind the Scenes

ESR Technology and Infrastructure

Posted: 6/20/2018

The Enterprise Systems Renewal program represents a fundamental shift in our use of and relationship to technology systems and infrastructure. Data will be more easily accessible as we become a data-driven enterprise. New services will come on line much faster.   ESR's guiding principles for architecture,...

Read the full post →

Category: ESR Behind the Scenes

Lean Bench Brings Visibility to Processes

Posted: 6/20/2018

Imagine your department or workflow was slowed down by functional silos, multiple hand-offs, unacceptable delays and backlogs. Or that you are working on a process that is mission critical to the success of your department but needs continuous tinkering. 

Now imagine you could tap into a group of experts from the campus...

Read the full post →

Category: ESR Behind the Scenes

Modernizing UC San Diego’s Approach Toward Investing in a New Financial System

Posted: 6/20/2018

It’s no secret that UC San Diego has historically avoided conducting Requests for Proposal (RFPs) for high-value goods and services. The RFP process has been cumbersome due to the requirements to demonstrate fair competition among potential bidders, so avoiding it was understandable. “More is...

Read the full post →

Category: Financial Systems, ESR Behind the Scenes

Process Improvement Puts ESR in the Fast Lane

Posted: 6/15/2018

Have you ever seen a Formula 1 pitstop? In a matter of seconds, the pit crew changes the tires, gasses up and sends the driver back onto the course. Races can be won and lost in the pits. A pit stop is also the ultimate expression of process improvement: no wasted motion, precise sequences, everything happening in harmony. The team has analyzed...

Read the full post →

Category: ESR Behind the Scenes

UC San Diego is Renewing its Systems!

Posted: 4/27/2018

UC San Diego has launched a focused effort which, over the next several years, will renew most of the business processes the university uses today. The program, titled “Enterprise Systems Renewal” (ESR), will affect just about all major systems in use, from core accounting, to human resources, to payroll, to student...

Read the full post →

Category: ESR Behind the Scenes